Dispatcher / L1 Support Specialist

Second Foundation is an international energy trading and asset management firm headquartered in Prague, Czech Republic , with offices in Switzerland, Germany, Japan and the US . Our team of 5 00 plus professionals specialize s in power trading, transforming complex data into market-leading trading strategies through advanced technology and sophisticated quantitative modelling .

We are currently looking for a new colleague to join our Prague team, working across both Dispatching and BESS Application Support.

What you would work on?

• Oversee the daily operations of our energy asset portfolio, including BESS, cogeneration units, biogas plants, and large-scale consumption facilities.
• Communicate with customers and partners regarding asset performance and operational matters.
• Support the planning and optimization of energy flexibility based on current market conditions.
• Become an expert on our internally developed BESS solution and provide first-line support for incidents and requests.
• Analyze technical data, identify potential root causes, and coordinate incident resolution with internal development teams.
• Collaborate with IT and analytics teams to improve our tools, monitoring, alerting, and incident-handling processes.

What makes you a great candidate?

• Strong analytical thinking and the ability to prioritize effectively in a dynamic environment.
• Experience with L1 application support or system administration is a plus.
• A proactive and responsible approach, with the ability to work independently and take ownership of tasks.
• Excellent communication skills.
• Fluency in Czech and at least B2-level English.
• Good working knowledge of MS Excel, including spreadsheets and reporting.
• Electrotechnical education or previous dispatching experience is a plus.
• Willingness to work a flexible shift schedule.

What we offer?

• Brand new office in the city center – Masaryčka.
• Competitive salary package with the possibility of a yearly bonus.
• 25 days of paid holiday.
• High-end workstation.
• Free snacks at the office.
• Multisport Card – fully paid by the company.
• Colleagues who are absolute experts in what they do.