Account Coordinator - Stockless Fulfilment

Reporting to the Lead Account Manager, you are responsible for the vendor performance management and governance of Stockless Fulfilment vendors, ensuring KPIs, service levels, and customer outcomes are met through accurate monitoring, reporting, and timely issue resolution. You will support governance forums, performance insights, and action tracking, while identifying risks and driving escalation where needed. You will coordinate cross-functional issue resolution and support onboarding, incident management, and continuous improvement activities to ensure operational stability and vendor compliance.