Customer Tech Support Engineer with French

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Tech Support Engineer. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming calls, emails and tickets from our customers, apply relevant procedures to help routing adequately the cases, requiring business hours coverage. Escalate complex elements to the next level of support. You will work closely with colleagues from technical support teams and handle a set of administrative or basic technical tickets.