Accounts Receivable Officer (Fixed- Term)

PRIMARY FUNCTION

Role Purpose

To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions

Key Accountabilities

Credit and Claims Management – process credit notes related to;

• Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product

Promotional Claims Administration

• Oversee promotional discount claims through TPM (Salesforce)
• Reconcile customer accounts and upload claims to TPM
• Follow up with KAMs for uploaded claims approval
• Process and offset credit once approved by the Sales Accounts Team

Uncollectable Debts – support the management of bad depts resulting from customer liquidation or

administration

• Credit Control – Major Accounts
• Allocate incoming payments
• Manage and investigate customer claims via customer service
• Reconcile customer accounts
• Act as the primary liaison for customer queries and issue resolution
• Follow up unpaid invoices via portals for grocery accounts
• Follow up overdue accounts

Cash Collections – monitor and ensure timely collection of all outstanding customer debts

Key Relationships

Internal

• Sales Accounts
• Customer Service
• Finance
• Supply Chain
• IT

External

• Customers
• Insurer

Key Skills and Competencies

• Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation
• Claims Processing – experience in managing and resolving credit claims
• Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies
• Negotiation – confident in negotiating payment arrangement or claim resolutions
• ERP/ CRM Systems experience
• Intermediate to advanced excel skills