Product Manager Digital Commerce

About S4D and the Digital Commerce Team

We build the technology behind quick-service restaurants across Europe and beyond. Our platform connects point of sale, kitchen display systems, e-commerce, self-service kiosks, delivery management and aggregator integrations into one ecosystem, so every order flows smoothly from menu browsing to doorstep delivery.

Data drives our direction and technology is what our essence is. We want to innovate and build the best Digital Commerce ecosystem out there for the QSR industry. Therefore, DC is one of our core strategic pillars and we’re investing heavily in a new platform with state-of-the-art technology that is future-, and with that, AI-ready.

You think AI is taking over jobs? Nope - we believe it’s accelerating opportunities instead, allowing to solve problems smarter and faster and therefore we’re at the forefront of AI with Agentic Agile at the core of this role.

What you’ll do in short, beyond the standard Product Manager role

• Own the DC roadmap, backlog and sprints from 2 weeks to 18 months.
• Understand the needs from our customers and distinguish random requests from actual product-led value adding ideas:
• Understand local-country needs vs Europe-wide implementation needs.
• Contribute to the CPTO’s Strategy & Vision.
• Work closely with our PMs from the Data, POS, and Services & Integrations teams.
• Translate the obsession of our customers to their commercial success.
• Monitor day to day our platform and the data from our customers.
• Work with engineers and analysts to ship product-led features.
• Keep improving the way product, tech, and data work together.
• Act on data: Use metrics and feedback to find opportunities and fix friction fast.

Moreover

• Product Strategy: You own the vision, strategy and roadmap for the Digital Commerce platform, together with the CPTO. You share it clearly, so everyone knows where DC is heading and why.
• Opportunity Spotting: You find guest problems, friction points and unmet needs using data, research and direct feedback. You keep an eye on market trends, competitors and new tech, AI included, to improve how guests discover, engage with and order through our platform.
• Customer Focus: You work closely with Operations to understand what really matters to our customers. You turn their needs into requests that fit the product strategy, and you're confident saying no when something doesn't fit the product-led roadmap.
• Product Discovery: You turn fuzzy problems into clear hypotheses, prototypes and scoped initiatives. Then you take them all the way from early discovery through build, launch and iteration.
• Stakeholder Alignment: You team up with Engineering, Design, Data and the other PMs to build and ship new DC initiatives. You get everyone aligned on priorities, handle dependencies across teams and keep delivery on track.
• Design Partnership: You build a strong relationship with Design and bring a good eye for it, so our guest experiences stay simple, coherent and distinctive.
• Requirements Writing: You translate customer, business and technical input into clear, well-structured tickets that engineers can pick up and deliver without guesswork.
• Backlog Management: You own and prioritise the DC backlog based on strategy, OKRs, customer needs and discovery findings. You work with the DC Team Lead on feasibility, sequencing and trade-offs, while keeping the customer and business outcome front and centre.
• Performance & Experimentation: You define the DC metrics that matter and track them across key customers to see how the platform performs as a whole. You design and run A/B tests that improve the product and give us insights to help customers get more out of their DC setup.