ICT ServiceDesk Technician

We are seeking an ICT Service Desk Technician to provide professional technical support to end users by diagnosing and resolving hardware, software, network, and printer-related issues. The role will also provide end-user guidance and training, assist Network and Server Administrators, escalate complex issues, and maintain ICT hardware and software inventory records.

Your key responsibilities will include:

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues through phone, email, service desk portal, or in person.
• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.