Application Support Analyst

The Application Support Analyst serves as the first point of contact for end-user support requests related to Yardi Voyager and a suite of supporting business applications. This role is responsible for triaging, troubleshooting, and resolving application issues in a timely manner, escalating complex cases to Level 2 or vendor support as needed. This role is expected to use approved AI tools as part of everyday troubleshooting and to look beyond the individual ticket recognizing recurring business and system patterns and converting them into documentation, self-service, and automation that reduce future support demand. The ideal candidate is a detail-oriented problem solver with strong...