Distinguished Full Stack Engineer

Quick Highlights

• Role: As our Distinguished Full Stack Engineer , you'll build a high-performance, scalable product by rapidly shipping new features and optimizing performance across our entire technology stack.
• Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+.
• Reports to: Head of Engineering
• Stage: Team of 30 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable.
• Compensation:
• INR 20-50L per annum
• Equity: 0.1-0.5% with additional milestone-based grants
• Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.

Requirements

About the Role

As a Full Stack Developer at Richpanel, you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed , quality , and efficiency to ensure an exceptional user experience while taking features from concept to production .

You Will Be a Great Fit If You ...

• Have 3+ years of full-stack development experience: Proven expertise with Vue.js (or similar frameworks like React.js) on the frontend, coupled with proficiency in Node.js and TypeScript for backend development.
• Solve problems, not just write code – You analyze complex issues, break them down, and find the best solution .
• Own your work end-to-end – You take full responsibility, break tasks into actionable steps , and collaborate as needed to deliver results.
• Are a fast learner – You quickly adapt to new technologies, frameworks, and tools to deliver results efficiently.
• Thrive in ambiguity – You stay calm under pressure , apply critical thinking, and navigate complex challenges to find smart solutions.
• Move fast, but smartly – You ship features at top speed while keeping performance and quality intact. You understand when to cut scope, simplify designs, or focus on quick wins.
• Obsess over customers – You think beyond the code and care about the user experience . Your work makes the product better.
• Are always learning and adapting – You stay ahead by constantly improving, upskilling, and pushing boundaries .
• Have a strong CS foundation – You have a Bachelor’s or Master’s in Computer Science from a top-tier college (IITs, IIITs, BITS, NITs, or equivalent) or equivalent hands-on experience building complex systems.

Key Responsibilities

• Ship features fast, but smartly – Develop, test, and deploy 1-2 major features/improvements per month , ensuring quality and performance.
• Fix issues quickly – Identify, debug, and resolve bugs and performance bottlenecks across the stack before they impact users.
• Write clean, modular code – Ensure code is readable, maintainable, and scalable , making future development easier.
• Maintain high code quality – Write and enforce unit and integration tests (~90%+ coverage) to catch issues early and prevent regressions.
• Manage data efficiently – Design and optimize MongoDB and SQL schemas , ensuring data flows efficiently and queries run fast.
• Take ownership – Break down tasks into realistic deliverables , prioritize effectively, and take features from idea to production without constant supervision.
• Embrace AI tools like Cursor – Leverage AI-assisted coding, automation tools, and efficient workflows to ship faster without sacrificing quality .
• Think beyond code – Build with the user in mind , ensuring every feature and fix improves the customer experience.

What Success Looks Like

• Ship 1-2 high-quality features monthly with 90%+ test coverage .
• Take ownership from concept to production without supervision .
• Balance rapid delivery with maintainable, scalable code .
• Solve complex problems efficiently, addressing root causes rather than symptoms.
• Improve key metrics that directly impact the user experience .

Who Won’t Be a Good Fit?

• Those who just follow instructions without thinking critically.
• People who shy away from tough challenges or need constant supervision .
• Engineers who resist AI, automation, and efficiency improvements .
• Anyone who doesn’t take ownership — if you don’t drive things forward, this isn’t the place for you.

Benefits

Why Join Our Engineering Team 🚀

• Impactful Work: Be part of a small but powerful engineering team with immense ownership.
• Cutting-Edge Tech: Work with the latest Vue.js ecosystem, build reusable components with Storybook, and contribute to improving performance at scale.
• AI-Driven Efficiency: Use powerful tools like Cursor , Copilot , and AI automation to enhance your productivity and ship faster.
• Fast Growth: Richpanel is rapidly scaling, and your contributions will directly impact thousands of businesses.
• Strong Engineering Culture: You'll collaborate with experienced engineers who value craftsmanship , code quality , and learning .

Why work at Richpanel 🚀

• Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you.
• Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute.
• Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self.
• Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential.
• Don’t take our word for how awesome we are. You should check:
• Working at Richpanel
• How he hit $2m ARR in 24 months for e-commerce support SaaaS, Raised at $20m valuation
• The Evolution of Customer Support CRMs | Amit RG | CEO @Richpanel
• Richpanel Office (Koramangala, Bangalore)

Our Core Values

We look for and nurture these values in every team member:

• Customer obsession: Always do what's right for the customer.
• Curiosity: We value individuals who are passionate about their field and eager to learn and grow.
• Drive: We value people who are self-motivated and push through challenges to achieve results.
• Ethics: We value people who consistently do the right thing, even when it's difficult.

Perks and Benefits

• 0.1% to 0.5% equity grant (4-year vest, 1-year cliff)
• Comprehensive health insurance
• 21 paid days off annually
• Learning & development allowance.

Interview Process

We aim to complete the interview process within two weeks:

• Initial screening call with Engineering Lead.
• Technical coding assessment (Live coding or take-home challenge).
• System design interview focusing on architecture and performance.
• Final round with CEO and key stakeholders.

Ready to build the future of customer support with us? Apply now.