Customer Experience Specialist

Summary: The Customer Experience Specialist will be responsible for delivering day-to-day service excellence to our customers, brokers and sales partners. This role is critical in ensuring a seamless, personalized, and proactive experience and serves as frontline contact for partners and liaison to internal cross-functional partners. The role requires an understanding of customer nuances, strong communication skills and the ability to proactively solve issues before they impact customers. Responsibilities include relationship and account management, order...