Application Owner & Production Operations Lead

About us

In Piraeus our purpose is to be a pillar of stability for the Greek economy, to fuel growth and to promote innovation. We aim our footprint in society to be positive and lasting, for the benefit of our customers, our people, our shareholders and society at large, fully reflecting our values. In this way we express in practice our will to: create value in all we do, challenge the frontiers, enthuse our customers and build relationships of trust.

Piraeus is the leading financial institution in Greece, in terms of domestic market shares in loans, deposits, and branch presence. The Group provides a comprehensive range of financial products and services to 4.5mn customers, with recognized leadership in SME banking, retail banking, digital banking, insurance and capital markets.

In 2026, Piraeus was recognized at the Euromoney Awards for Excellence as Europe’s Best Bank for Corporate Social Responsibility, Greece’s Best Bank for ESG, Greece’s Best Retail Bank and Greece’s Best Bank for Large Corporates, and by the Banker as the “Best Bank in Greece” for Growth and for Liquidity at the prestigious Bank of the Year Awards, reflecting our ongoing commitment to responsible banking and sustainability.

Piraeus is a certified Top Employer Greece 2026, an international recognition from the Top Employers Institute that reflects our tangible commitment to investing in our people. As a certified Top Employer Greece 2026 , we are committed to investing in our people and creating an environment where our employees can grow, develop and make an impact.

About the Job

We are seeking for an experienced Application Owner & Production Operations Lead to join our fast-growing subsidiary ODS SA, member of Piraeus Group.

The Application Owner & Production Operations Lead combines end-to-end application ownership with production operations coordination, ensuring that the ODS platform is well understood, properly configured, well documented, and reliably operated in production.

The role acts as the central operational owner of the platform, coordinating support, incidents, releases, and business changes across internal teams and external partners. It combines functional ownership with production governance and is expected to evolve into leading a broader Application Operations function as the platform scales.

Responsibilities:

• Act as the end-to-end functional and operational owner of the ODS platform, including its bank-specific configurations and customizations.
• Develop and maintain a comprehensive understanding of business processes, business rules, application configurations, integrations, and platform behavior across environments.
• Own application configurations and ensure that changes are properly assessed, documented, controlled, and implemented across environments.
• Coordinate day-to-day production support and major incident response, perform initial incident assessment and triage, and drive timely resolution through the appropriate stakeholders.
• Coordinate release readiness and production deployments in collaboration with QA, engineering, and other relevant stakeholders.
• Own and maintain application documentation, user manuals, operational procedures, runbooks, and training materials.
• Oversee production health, identify operational risks, and proactively drive reduction of recurring operational issues.
• Serve as the primary functional and operational point of contact for internal stakeholders, technology teams, and external vendors.

Requirements

Qualifications:

• Degree in Computer Science, Information Technology, Engineering, Business Administration, or related field (MSc, BSc).
• 4-5 years of relevant professional experience in Application Ownership, Application Management, Production Operations, Business Systems, or IT/Application Support roles.
• Previous experience working in enterprise-scale or regulated environments, ideally within banking, financial services, or fintech.
• Proven experience coordinating production incidents, application changes, releases, and cross-functional delivery activities.
• Good understanding of application configuration management, production support processes, and IT Service Management (ITSM) practices.
• Ability to investigate application issues and support root-cause analysis using logs, APIs, and basic SQL queries.
• Familiarity with delivery, collaboration, and ticketing tools such as Azure DevOps, Jira, ServiceNow, or equivalent platforms.
• Strong analytical and problem-solving skills, with the ability to understand complex business and application-related issues.
• Excellent communication and stakeholder management skills, with the ability to coordinate effectively across business, technology, and external partner teams.
• A strong sense of accountability, ownership, and initiative, combined with a structured and hands-on approach to problem-solving.

Benefits

What's In It For You

In our Group it is a top priority to provide a modern work environment, where all our employees can perform and grow. As an employee, you will be part of an organization that:

• Holds a leading position in the Greek economy and maintains a robust presence in the community
• Instills a workplace culture that embraces open communication, respect, inclusion and equal opportunities
• Offers a competitive remuneration package, private health insurance program and other benefits for both employees and their families
• Provides a challenging working environment that values accountability and celebrates high performance by implementing appropriate incentives
• Empowers personal & career development and continuous learning while encouraging creative thinking and innovation
• Provides a wellbeing program, fostering initiatives that enhance physical, mental & emotional health
• Provides digital technologies and tools that fully support new ways of working and flexible working options, while communicate regularly and effectively

All applications will be treated with confidentiality.

Application Deadline : 11/11/2026