Workforce Management Manager (Center of Excellence Lead)

Workforce Management Center of Excellence (CoE) Lead

The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM data governance, analytics, business insights, and continuous improvement initiatives, ensuring the accuracy, consistency, and integrity of workforce planning and operational performance data.

The WFM CoE Lead partners with Operations, Finance, Technology, and...