Process Manager

Position Summary:

The Process Manager is responsible for overseeing, maintaining, and improving IT Service Management (ITSM) processes within the Global Communications Center (GCC). This role ensures that all service management processes are well-documented, consistently followed, measured, and optimized in alignment with organizational goals and ITIL best practices. The Process Manager is a central coordination point for process governance, execution quality, compliance, and continuous improvement across the enterprise.

Key Responsibilities:

• Serve as the primary owner of one or more ITSM processes,...