Problem Manager

Position Summary The Problem Manager is responsible for proactively identifying, analyzing, and resolving the underlying causes of incidents and service disruptions within the GCC enterprise environment. This role ensures long-term stability of IT services, drives root cause analysis (RCA), reduces recurring incidents, and promotes continuous improvement across service operations. Key Responsibilities

• Lead and coordinate the Problem Management process across the GCC enterprise.
• Perform proactive and reactive problem identification, including analysis of incident trends and patterns.
• Oversee and drive Root Cause Analysis (RCA) activities;...