Operations Manager Skill Level 1-TS/SCI w/poly

This opening is for an Operations Manager I to provide customer solutions Help Desk support for the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to Developers. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.