Manager, Cyber System Administrators

Manages team that provides technical assistance to computer system and network users. May also have oversight for a data center. Provides 24/5 technical support for computers and associated networks. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Coordinates the preparation of bid specifications for required purchases (e.g., computers, software, (email, firewall, backup) and a variety of parts, supplies, etc.) for the purpose of maintaining availability of required items....