Customer Technical Support Representative 5 (SCA)

The Tier 2 Enterprise Email & Mobility Support (DEOS) position for the DHA Global Service Center oversees enterprise level support in a hybrid identity tenant, user lifecycle governance, mobile device security, and compliance workflows. Key technologies and processes include Microsoft Entra ID (Azure AD), Microsoft 365, Intune, Apple Business, Purebred, Active Directory, PowerShell, and DD Form 2875 SAAR compliance The DEOS team supports and collaborates with other Identity and Access Management Teams, including T3 Tenant admins and Engineering, and serves as the primary interface for collaboration between the DHAGSC, local sites and other Tier support within DHA J6. Responsibilities:

• Identity...