Team Lead (Adult Crossing Guard Program)

Job Description

Salary

Starting at $20.20/hour

$15.00 per diem for mileage

Shifts and Hours

3 hours per day (typically half AM and half PM, with occasional 30-minute lunch coverage)

Monday to Friday

Contract runs September to June

Reports to

Program Manager – School Safety Zone

Purpose

The Team Lead position will provide necessary duties in “ the field ” at intersections and routes throughout Brockville, supporting the Adult Crossing Guard (ACG) program within operational school hours.

Core Competencies

• Strong Customer Service Skills
• Communication – verbal and written
• Computer proficiency (including email)
• Ability to work as part of a team and stay in regular communication with the office staff
• Ability to maintain calm and professional demeanor
• Adaptability/ flexibility
• Decision making and judgement
• Planning and organizing
• Problem solving
• Accountability and dependability

Duties and Responsibilities

• Conduct all duties and responsibilities of an Adult Crossing Guard when required.
• Provide on-site and remote support to teams in Brockville, address urgent needs, and support staffing or training initiatives
• Visit specific sites as requested by the Office.
• Effectively communicate with Adult Crossing Guards by answering questions, listen and address concerns, building rapport, etc.
• Training and coaching new Adult Crossing Guards.
• Reporting Crossing Guard absenteeism/performance issues to the Program Manager
• Distribution & Retrieval of Equipment
• Dispersal of rewards and incentives to the Adult Crossing Guards.
• Acting in the role of Adult Crossing Guard to cover open shifts.
• Comply with all safety requirements and wear all required equipment (provided)
• Maintain a calm and professional demeanor at all times.