Mixed-Methods Researcher

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) / Voice of the Customer (VOC) program design and optimization. We work with some of the world’s largest organizations across a variety of industries—including Financial Services, Specialty Retail, Telecommunications, Healthcare, Hospitality, and Software—helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

About the Role

We are seeking a hardworking, all-around Mixed-Methods Researcher to join our diverse, high-performing team. The ideal candidate is a bright, curious, and detail-oriented self-starter who brings a consultative mindset and sharp critical thinking skills to every project. As a highly adaptable player who can seamlessly navigate both qualitative and quantitative research, you will be passionate about using data to help clients drive strategic decisions and improve the end-customer experience. In this role, you will work directly with global, Fortune 500 clients, delivering impactful consulting projects to senior stakeholders.

Responsibilities

• Manage and execute both quantitative and qualitative research projects from start to finish, including project design, vendor management, and operational oversight.
• Collaborate with stakeholders to define objectives, design survey instruments and questionnaires, and implement quality control measures to ensure data accuracy.
• Program surveys on online platforms and coordinate the flow of data from multiple internal and external sources across cross-functional teams.
• Analyze complex data, reveal underlying patterns, and synthesize information into actionable insights and strategic recommendations.
• Build compelling, insights-based reports and produce clear, professional PowerPoint presentations that effectively communicate findings to senior stakeholders.
• Provide project management support—including tracking progress, managing resources, and delivering proactive, succinct updates to managers and clients.