Human Resources Business Partner

Sourcing & Attraction

• Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
• Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
• Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

• Conduct initial screening calls and video interviews
• Apply psychometric and skills assessments relevant to customer service profiles
• Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
• Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

• Ensure a positive and professional experience throughout the recruitment journey
• Communicate clearly and timely with all candidates regarding process status
• Represent the company's culture and employer brand during every interaction

Metrics & Reporting

• Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
• Analyze sourcing channel effectiveness and adjust strategies accordingly
• Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

• Partner with Operations to anticipate hiring needs
• Align with Managers on profile requirements and headcount planning
• Participate in calibration sessions to refine candidate selection criteria

Administration & Compliance

• Ensure all hiring documentation is complete and compliant with local labor regulations
• Manage offer letters, background checks, and pre-employment requirements
• Support onboarding coordination in collaboration with HR