Hearing Support Officer Decision Letter team

**Please note this is a 12 months fixed term opportunity**

About the Team

The Hearings Support Team is an essential administrative function that provides vital support to the Hearings Officers. This role is integral to ensuring the smooth operation and efficiency of our hearings process.

About the role

To arrange for decisions to be communicated as soon as practicable after the conclusion of a hearing or meeting, in accordance with the Nursing and Midwifery Council (Fitness to Practise) Rules 2004.

To maintain alerts database for all NMC registrants following FtP hearing outcomes. To manage updating of the register (Microsoft Dynamics 365) and case management system (“CMS”) notification of alerts and ensure all outcomes are updated accurately to ensure public protection.

About You

• Demonstrable experience of delivering high quality administration and person-centred customer service.
• Excellent oral and written communication skills, with the ability to deal confidently and diplomatically with internal and external stakeholders.
• Excellent IT skills, with experience of utilising spreadsheets and producing attendance logs and statistics.
• Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands.
• Experience of following established standard operating procedures.
• Ability to show sensitivity and tact when identifying and working with customer needs and confidential information.