Helpdesk Analyst

We have an opportunity for a full-time IT & AIForge Helpdesk Analyst to join our Operations team. The successful candidate will be a highly motivated, customer-focused IT professional responsible for providing technical support to internal end users and Tier I technical support for AIForge clients, while actively monitoring and managing the IT support queue in ConnectWise Manage. This role requires the ability to prioritize and resolve internal IT support requests efficiently, coordinate with other IT team members and external vendors to address escalated or high-volume IT issues, and provide responsive Tier I support to AIForge clients. The candidate will also assist AIForge clients...