Staffing Coordinator

NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service to our clients.

This role supports a fast-growing homecare agency where compassion, calm communication, and quick thinking make a meaningful difference in the lives of caregivers and clients.

Role Overview

As a Staffing Coordinator , you will serve as the primary point of contact for a US-based homecare agency, working from 10:00 AM to 7:00 PM PST . You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly to ensure smooth coordination and follow-through.

This is a high-empathy, high-responsibility support role. Callers may be stressed, scared, or frustrated. Your ability to remain calm, listen actively, and take appropriate action will play an important role in maintaining quality care and reliable service.

Key Responsibilities

• Answer and manage inbound calls from caregivers and clients during scheduled working hours, providing responsive and professional support.
• De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported.
• Problem-solve in real time by assessing each situation, identifying the right course of action, and following through.
• Coordinate caregiver staffing to fill open or vacated shifts, matching caregiver availability with client needs efficiently.
• Maintain thorough and clear written logs of every call and action taken, giving the daytime team full context for seamless follow-through.
• Escalate complex or urgent situations appropriately, following established protocols.
• Build familiarity with client care plans, caregiver profiles, and agency workflows over time.

Requirements

• Confident, professional communicator over the phone clear, calm, and easy to understand.
• Demonstrated ability to de-escalate tense situations and lead interactions with empathy and patience.
• Strong written English, able to write accurate, concise call summaries and shift notes.
• Comfortable working autonomously during overnight hours with minimal supervision.
• Reliable internet connection and a quiet, distraction-free work environment.
• Highly organized with strong attention to detail and follow-through.

Preferred Qualifications

• Prior experience in homecare, caregiving, or a related healthcare support environment — especially in California.
• Familiarity with home care agency operations, caregiver scheduling, or care coordination.
• Background in customer service, a call center, or dispatch-style support roles.

Experience handling urgent or sensitive calls (e.g., medical, social services, crisis support).

Benefits

• We offer health insurance
• Holiday Extra Pay
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• There is an annual review and appraisal process in place.