Training Support Coordinator

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.

The Training Support Coordinator will provide operational and quality support to the Training Managers. This role plays a key part in maintaining assessment standards, supporting advisor development, and ensuring a smooth transition from classroom training into the PUP (Post-Training Upskilling & Performance) journey.

The position offers hands-on exposure to training delivery, coaching conversations, performance evaluation, and advisor development processes.

Key Responsibilities

Assessment & Quality Support

• Conduct and review trainee assessments in alignment with training standards.
• Facilitate sign-off calls to validate readiness for progression.
• Provide structured, constructive feedback to trainees and advisors.
• Ensure documentation and tracking of assessment outcomes are accurate and up to date.

In-Class Support

• Provide live classroom support during training sessions.
• Assist with breakout activities, role plays, and knowledge checks.
• Offer real-time clarification and coaching to trainees as needed.
• Support facilitation logistics and learner engagement.

PUP Journey Support

• Act as a support contact for advisors during their PUP journey.
• Assist with progress check-ins and performance tracking.
• Provide reinforcement coaching aligned to training content and quality expectations.
• Escalate trends or development needs to Training Managers.

Collaboration & Continuous Improvement

• Partner closely with Training Managers to maintain consistency in evaluation and coaching.
• Identify common skill gaps or themes and share insights.
• Support continuous improvement initiatives within the training program.

What You Bring to the Table:

• Previous Training Support experience
• Demonstrates coaching capability and constructive feedback skills
• High attention to detail and consistency in evaluation
• Confident communicator (written and verbal)
• Strong organizational and time management skills
• Passion for supporting advisor development

Base Salary Range: $60,000-65,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Accessibility For Job Applicants

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.