Service Delivery Manager

Position Title: Service Delivery Manager

Location: Australia (Hybrid)

Type: Full-time

Role Purpose

We are looking for a high-impact Service Delivery Manager (SDM) to join our Managed Services practice as a full-time contractor. You will be the strategic bridge between our technical Security Operations Centre (SOC) and our Asia Pacific clients. Your mission is to ensure excellence in service delivery, maintain rigorous security standards, and act as a trusted advisor to our clients’ cybersecurity staff and IT leadership.

As an SDM, you aren’t just managing a contract; you are managing a partnership. You will oversee the entire lifecycle of the client relationship from onboarding and governance to incident escalation and service improvement.