Senior Operational Lead, Managed Services

Position Title: Senior Operational Lead, Managed Services

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

This operational leadership role is responsible for spearheading and driving the high performance of the in-region teams that comprise the Managed Services function of NCC Group in Manila. Deploying the strategy that has been set by the MS capability lead and global directorship, you will lead a high-performing globally-facing function and will be responsible for bringing the teams together to achieve common and shared business objectives.

You will closely collaborate with global MS leadership stakeholders, wider NCC Group teams, cross-functional stakeholders and your own global team to drive impactful change and growth, firmly placing exceptional cyber service delivery as a critical differentiator in terms of delighting clients and maintaining client loyalty. You will also ensure that all KPIs, particularly around quality of service, customer satisfaction and operational cost optimisation, are consistently achieved or exceeded.