Cyber Service Desk Advisor

The Customer Support Office is responsible for the efficient and effective handling of service requests and incidents. In this role, the incumbent takes ownership of all reported issues from the moment they are received until their successful resolution by the appropriate (internal) support teams. The role contributes to high customer satisfaction by ensuring timely resolutions, clear communication, and adherence to Service Level Agreements (SLAs). In addition, the position supports internal processes and drives the continuous improvement of services and systems.