Senior ROI Service Administrator

The Senior ROI Service Administrator is responsible for fielding inbound inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent excellent customer service standards. The Senior Administrator functions as a peer knowledge and support resource to the Senior ROI Service Admin team and role models performance and behavioral standards. The Senior ROI Service Admin provides issue resolution, status updates concerning requests for medical records, assists with escalations and posts corrective actions in the corporate database to facilitate timely and accurate release of information processing. Additionally, the Senior ROI Service Admin provides project support to the Supervisor as needed. *