Operations Engineer

As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform.

Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment.

This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities.

Your Responsibilities

Production Operations

• Monitor the health and availability of our production platform.
• Investigate infrastructure and platform alerts.
• Troubleshoot production issues and coordinate incident resolution.
• Perform operational health checks and routine maintenance activities.
• Maintain operational documentation and runbooks.

Hosting Provider Coordination

• Act as the day-to-day technical contact for our managed hosting provider.
• Coordinate incidents, maintenance windows and infrastructure changes.
• Follow up on operational requests until completion.
• Ensure operational procedures are properly executed.

Platform Reliability

• Participate in incident investigations and Root Cause Analyses (RCA).
• Implement corrective actions following incidents.
• Identify recurring issues and propose permanent improvements.
• Contribute to improving the reliability and resilience of the production platform.

Infrastructure Lifecycle

• Participate in operating system upgrades and migration projects.
• Coordinate infrastructure lifecycle activities with our hosting provider.
• Implement infrastructure hardening recommendations in collaboration with the Security team.
• Keep technical documentation and operational procedures up to date.

SQL Server Operations

• Assist in the operational management of our SQL Server environment.
• Investigate SQL Server logs and performance issues during incident resolution.
• Support database maintenance and operational activities.
• Contribute to troubleshooting database-related production incidents.
• Develop a solid understanding of SQL Server administration and high-availability concepts.

Automation & Continuous Improvement

• Develop PowerShell scripts and automation tools.
• Eliminate repetitive manual operational tasks.
• Improve operational processes and tooling.
• Contribute to standardizing operational procedures.
• Continuously look for opportunities to improve efficiency and reliability.

Security & Compliance

• Perform operational activities within our regulated production environment.
• Follow documented security and operational procedures.
• Support security remediation and hardening activities.
• Contribute to maintaining operational documentation.
• Gradually learn the operational processes supporting our PCI DSS environment.