Director of Operations

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families . We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day .

Director of Operations

📍 Location: Mesa and Phoenix, AZ | 🏥 Multi-Site Leadership Role 💰 Competitive Salary + Full Benefits

MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment . As the Director of Operations , you will provide operational leadership and oversight for two MIND 24-7 crisis clinics , ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care.

This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement.

Why Choose MIND 24-7?

✅ Make an Impact – Help expand access to immediate behavioral healthcare.

✅ Lead at Scale – Oversee operations across two crisis clinic locations.

✅ Develop Leaders – Coach and develop high-performing clinic leadership teams.

✅ Drive Improvement – Use data and performance metrics to improve operations, quality, and patient outcomes.

Your Role Impact

🔹 Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.

🔹 Coach and develop clinic leaders , driving accountability for operational, workforce, quality, and patient care outcomes.

🔹 Oversee staffing and workforce effectiveness , including scheduling, productivity, and coverage.

🔹 Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.

🔹 Manage operational and financial performance , including volume, labor utilization, productivity, budgets, and key performance metrics.

🔹 Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.

🔹 Ensure regulatory readiness, patient safety, and quality standards across clinic operations.

🔹 Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.

🔹 Lead during significant operational, staffing, safety, or facility events , ensuring effective communication and resolution.

What We're Looking For

✔️ Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.

✔️ 5+ years of progressive healthcare leadership experience.

✔️ 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.

✔️ Experience leading managers and multidisciplinary teams.

✔️ Experience managing budgets, labor utilization, productivity, and operational performance metrics.

✔️ Strong data-driven decision-making and problem-solving skills.

✔️ Level 1 Fingerprint Clearance Card or ability to obtain upon hire.

✔️ Current CPR certification and CPI/equivalent training or ability to obtain.

✔️ Valid driver's license with the ability to travel between MIND 24-7 locations.

Ready to Lead the Future of Behavioral Healthcare?

If you're an experienced healthcare operations leader who thrives in a fast-paced environment, develops strong teams, and is passionate about improving access to behavioral healthcare, we'd love to hear from you.

To support you in this essential work, we offer a benefits package grounded in e mpathy , including medical, dental, vision, life, and disability insurance . We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge . As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong . If you are ready to take o wnership of your impact and help us do great things, we invite you to apply today