Sales & Account Manager (BIL)

[ Kindly submit your updated English resume ]

The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the wellness or healthcare space, exceptional communication skills, and a passion for delivering client success.

Responsibilities

• Answer inbound calls and convert inquiries into appointments
• Make outbound calls to leads, past clients and prospective clients
• Follow up aggressively and professionally with leads who have not booked
• Respond to SMS, email and online inquiries
• Rebook existing clients
• Reactivate inactive/lost clients
• Follow up on marketing campaigns and promotions
• Sell salon services and promotions
• Manage leads through the sales pipeline
• Maintain accurate follow-up notes and client information
• Help remotely manage front-desk communications
• Increase booked appointments and salon revenue

Requirements

• Exceptional spoken and written English
• Neutral or very minimal accent
• Polished, professional phone presence
• Proven sales experience
• Proven appointment-setting and lead-conversion experience
• Experience handling inbound and outbound calls
• Experience following up and nurturing leads
• Comfortable making outbound sales calls
• Strong closing ability
• Highly proactive and accountable
• Able to work independently without constantly waiting for instructions
• Customer service experience
• CRM experience
• Experience working toward measurable sales and conversion KPIs

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
• Need to learn and work within Zenoti and any additional CRM/communications systems we implement.

Benefits

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO Insurance
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves