Customer Success Manager
- Build deep, trusted relationships with both executive sponsors and day-to-day practitioners across your accounts.- Act as a strategic advisor, helping customers align Mambu's capabilities to their business goals and long-term roadmaps.- Build and maintain relationships with Mambu's strategic and technology partners relevant to your accounts.- Own each customer's overall success including health, satisfaction, renewal, and expansion across your ANZ and Singapore portfolio.- Develop individualised success plans for each account that drive Mambu adoption, expansion, and customer advocacy.- Ensure customers get maximum value from the platform and achieve their core business objectives.- Lead Quarterly Business Reviews (QBRs) and Executive Business...
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