ServiceTitan Dispatch Operations Specialist - Freelance, Remote

About the Client

Our client is a premier commercial repair company based in Denver Metro, Colorado, specializing in HVAC, cold-side and hot-side kitchen equipment, ice machines, and specialty appliances. They service well-known restaurants, grocery stores, and other marquee businesses across the region, and pride themselves on delivering a "white glove," solution-oriented customer experience. The company is growing and values long-lasting relationships with employees, customers, and vendors alike.

Why does this role exist?

When equipment breaks down for a restaurant or grocery store, every minute of downtime matters — and this role exists to make sure customers get a fast, clear, and calm response every time. The Dispatch Operations Specialist is the critical link between customers and field technicians: receiving work orders, routing them to the right technician through the company's field management software, and keeping everyone updated as schedules shift throughout the day. This person is hired to protect the company's reputation for responsiveness, ensuring no customer request or technician update falls through the cracks, even when the day gets unpredictable.