Manager, Process Improvement & Business Optimization-Hybrid

In partnership with business, operations, and technology leaders, the Manager, Process Improvement & Business Optimization develops and leads a portfolio of initiatives designed to simplify work, improve end-to-end processes, and enhance employee and member experiences. The role identifies, prioritizes, and advances opportunities to improve workflows, reduce friction, strengthen controls, and deliver measurable gains in efficiency, quality, speed, and service through process improvement, operational excellence, and practical solution design.

This role...