IT Coordinator (Managed Services & M365)

Together with the IT department you will oversee our IT landscape, partnering with our Application Manager, the Managed Services Provider (MSP), suppliers and operational teams to deliver a secure, scalable and seamless technology experience.

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We're a new type of hotel offering a relaxed place to live, co-work and socialize across Europe. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As our IT Coordinator, you are responsible for shaping and executing technology plans, IT policies, and standards that support Zoku's long-term objectives. Using performance metrics and service insights, you drive continuous improvement across our technology landscape while ensuring effective IT governance, security controls, and compliance with relevant requirements.

You own the IT roadmap, budget, and software licence landscape, balancing cost-efficiency, business value, and continuous technology enhancement. Rather than running day-to-day IT support, you make sure our guest and operations experience the best IT environment by managing the relationship and performance of our managed service provider (MSP) and technology partners, ensuring technology solutions effectively support the business.

In addition, you lead the selection, implementation, and optimization of digital tools, ensuring our technology investments remain scalable, future-ready, and aligned with Zoku's growth ambitions.

WHAT WILL YOU DO?

No day looks the same as an IT Coordinator at ZOKU… but here's a glimpse of what you can expect:

• Act as the primary IT partner for the business, translating business needs into clear priorities and requirements for our Managed Service Provider.
• Own and govern the relationship with our Managed Service Provider, including contracts, SLAs, escalations, service reviews and continuous improvement initiatives.
• Take ownership of the Microsoft 365 ecosystem, ensuring security, scalability and successful adoption across all Zoku properties.
• Define IT standards, policies and requirements while ensuring delivery and execution through external partners.
• Drive Zoku's IT roadmap and technology strategy, ensuring alignment with business objectives and future growth.
• Strengthen Zoku's IT security posture, including governance, risk management and compliance.
• Conduct annual on-site IT audits across all properties and oversee follow-up actions.

WHAT'S IN IT FOR YOU?

• A salary between 3.800 and €4600,= gross monthly depending on your relevant experience and know-how.
• Cool benefits like discounts, friends & family rates at all Zoku locations and plenty of reasons to visit our hotels.
• A fun, international company with colleagues from across the globe to meet, learn and grow with.
• Exciting on-the-job learning opportunities and fun events throughout the year to celebrate achievements and milestones.