Senior Analyst, Advanced Analytics, Cross-USRM Analytics

Every customer who stays, or leaves, has a story. As a senior analyst on our Cross-USRM Analytics and Enablement team, you'll be the one who finds it. You'll combine operational data, and customer survey data to uncover what really drives retention. Then you'll bring those insights to senior leaders who can act on them. If you love turning messy, unconventional data into clear answers that shape how we serve our customers, we'd love to meet you.

The Cross-USRM Analytics and Enablement team in the Experience Research department is looking for a senior analyst to help progress initiatives within the Retention and Customer Research spaces. The ideal candidate is curious, has strong analytical and...