Account Manager, International

Lemonway is a licensed payment institution, at the heart of the new European economy.

We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.

Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and brings together 150 multicultural and dedicated Lemonheroes .

More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.

Profitable for four years and growing at +25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.

The Position

As a member of the Account Management team, your responsibilities will include the following:

• Client Portfolio Management : Manage, retain, and grow accounts based in France and Europe. Your first objective is to make our customers stay through continued satisfaction of our services.
• Business Development : Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition.
• Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.
• Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.
• Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.