Med Group Access Rep

Provides excellent customer service to all callers. Handles all incoming telephone calls from patients, makes appointments, and answers generalquestions and inquiries. Makes outgoing calls to patients to schedule appointments or convey information, as needed. Uses computer systems to refer to existing patient information or set up new patients in thescheduling tool. Provides the patient with available timeslots Communicates all add-ons, delays, cancellations, and "no-shows" to Physician Schedulers. Interacts with patients by answering questions, and providing information Provides support to patients in distress by responding and escalating to clinic leadership. Responsible for inputting very detailed information on the patient using a variety of computer...