Executive Floor Manager

SCOPE

The Executive Floor Manager is responsible for managing the day-to-day operations of the Executive Floor in order to meet the business requirements and guest satisfaction whilst ensuring the highest professional services in accordance with the Kempinski service standards .

OVERALL OBJECTIVES

The job of Executive Floor Manager is executed satisfactorily when:

• Room assignment is done properly and according to Executive Floor guests request.
• VIP arrival rooms are checked, as well as VIP amenities.
• As many EF guests welcomed and bid farewell as possible.
• Financial Policies and Procedures are supported and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.