Office Manager & Customer Service Coordinator

Key Responsibilities

• Customer Service & Order Management
• Receive purchase orders from grocery retail customers via email or online portals
• Accurately enter all order information into the company ERP system, Plex.
• Confirm orders, quantities, and delivery details with customers.
• Communicate with production to verify actual quantities produced.
• Prepare and send fulfillment and shipment reports and paperwork to customers.
• Schedule customer purchase order pickups and deliveries.
• Act as the primary contact for customer inquiries and order updates.
• Input customer purchase order updates in EDI/SPS Commerce and customer portals.
• Invoice customers in Plex and EDI/SPS Commerce.
• Shipping of orders from HPP toll processing facility.
• Tote to tote receiving of HPP'd product at G.O.F
• Communications with HPP facilities, projected orders and actual counts.
• Answer end consumer complaints and questions via phone and email.
• Own ordering from Uline, Amazon, office supplies
• Office & Administrative Management
• Ensure the company and employees have the tools, supplies, and resources needed for daily operations.
• Manage general office organization, supplies, and vendor relationships.
• Support internal communication between production, logistics, and management teams.
• Assist with scheduling, reporting, and other administrative tasks as needed.
• Cross-Functional Support
• Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.
• Help identify process improvements to enhance efficiency and customer satisfaction.
• Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.
• Other duties assigned

Requirements

• 2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).
• Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).
• Strong verbal and written communication skills; professional and clear with customers and colleagues.
• Detail-oriented, proactive, and able to manage multiple priorities efficiently.
• A collaborative team player who acts for the good of the company as a whole.
• Comfortable in a small-company environment where responsibilities may shift day to day.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room