Customer Support Engineer (2nd Line)

As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership of complex technical issues through to resolution, identify root causes, and collaborate with 3rd Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes.

This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely with colleagues, customers,...