Customer Success Coordinator

At instacar , we’re not just transforming the way people move—we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new-age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers.

Our Core Values:

instacar is guided by our core values: Be Fair, Be Bold, Be Patient. We’re committed to fairness in all our collaborations, bold innovation and patience in our growth.

Our Milestones:

In less than five years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly.

Why Join #instateam?

As one of the fastest-growing mobility companies in Greece, backed by leading investors such as Autohellas and Elikonos Capital, with approximately €35 million in revenue in 2025 and on track to surpass €50 million in 2026, we're on the lookout for dynamic individuals to join our #instateam. Proudly certified as a Great Place to Work® for two consecutive years, in 2025 and 2026 , and recognized as one of the Best Workplaces™ for Young Professionals in 2026 , instacar is a place where your voice matters, your creativity thrives, and your impact is tangible. With a human-centered approach and an unwavering commitment to excellence, we foster an environment where innovation, collaboration, and every contribution are valued.

Your Role

Are you a self-motivated individual with a passion for delivering exceptional customer experiences? If so, instacar wants you onboard!

We're looking for a Customer Success Coordinator to join our Operations team. In this role, you'll take ownership of after-sales customer cases, coordinating with internal teams and external partners to ensure smooth, timely, and effective resolutions.

Reporting to the Customer Success Team Lead, you'll play a key role in managing the customer journey after delivery, balancing an excellent customer experience with operational efficiency.

Your Responsibilities

• Manage end-to-end after-sales cases related to maintenance, breakdowns, technical issues, and service requests , ensuring clear communication and timely resolution.
• Coordinate with workshops, service centers, technical partners, and internal teams to support smooth servicing and repair processes.
• Monitor open cases, proactively identify delays, blockers, or recurring technical issues, and escalate when necessary.
• Coordinate replacement/service vehicles , where applicable, and guide customers through required documentation and procedures.
• Investigate customer complaints, disputed charges, and complex service cases , providing clear and well-documented resolutions.
• Maintain accurate and organized case records, ensuring transparency and continuity across teams.
• Prioritize cases based on urgency, customer impact, and service timelines , taking ownership through to resolution.
• Collaborate across teams to resolve complex cases, improve after-sales processes, and deliver a consistently high level of customer service.

Requirements

We value individuals who:

• Have excellent communication skills and can handle demanding customer situations with calmness, professionalism, and confidence.
• Bring 1–3 years of relevant experience in Customer Success, After Sales, Fleet Management, Automotive Services, or another operational client-facing role.
• Have a basic understanding of vehicles and common automotive terminology (e.g. warning lights, batteries, tyres, maintenance, gearbox issues, EV/hybrid basics), without requiring a technical or mechanical background.
• Are comfortable using fleet or case management tools , managing work orders, and working with basic vehicle maintenance information.
• Demonstrate strong case ownership and problem-solving skills , knowing when a case requires escalation or an alternative approach.
• Are highly organized and detail-oriented, with the ability to manage multiple cases and shifting priorities.
• Collaborate effectively with internal teams and external partners.
• Are fluent in both Greek and English , in writing and speech.
• Are adaptable team players who can quickly reprioritize based on daily operational needs.

Benefits

• Collaborate with industry experts in a supportive and inclusive environment.
• A competitive benefits package, including premium private health & life insurance programs.
• Additional perks such as significant discounts on various health, exercise, and nutrition services, a birthday gift card, and more.
• Opportunities for career growth and advancement with a commitment to promoting from within.
• Experience firsthand the convenience of instacar with 10 free rental days.
• Exclusive cost rates for renting a car from instacar, because why drive anything else?
• Work in our brand-new HQ in Kifissia.

instacar is an Equal Opportunity Employer, committed to diversity, inclusion and creating an environment where all employees can thrive. Ready to join #instateam? Apply now.