Customer Engagement Supervisor - Call Center

Infinity Replacement by Marvin is our dedicated replacement window and door business where we bring Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation making the window replacement process simple, seamless, and satisfying. As a Customer Engagement Supervisor, you will play a critical supervisory role in shaping the customer journey from the very first interaction. You will lead, coach, and develop a team of Customer Engagement Representatives, ensuring exceptional service, operational excellence, and a consistently positive experience for every homeowner. This role is ideal for a people-focused supervisor who is passionate about team...