Delivery & Tech Lead

Your mission Your mission

As part of Index’s recent acquisition, we are seeking a Delivery & Tech Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise , strong delivery discipline , and  drive AI-adoption while ensuring high-quality execution across all client engagements. The ideal candidate is a technical authority with excellent client-facing communication skills —someone who brings credibility in technical discussions , can translate complex solutions clearly, and supports our sales and account teams on calls  without actively engaging in cold selling . Your presence will help reassure clients, align expectations, and accelerate trust.

Key Responsibilities

1.  Technical Authority in Client Engagements

• Join client calls as the senior technical representative—bringing credibility and clarity.
• Translate business requirements into technical approaches and validate feasibility.
• Provide architectural guidance, high-level solutioning, and delivery insights.
• Support commercial teams with expert input without doing outbound prospecting or cold sales.
• Build long-term trust with clients by demonstrating competence, transparency, and reliability.

2. Delivery Governance & Process Excellence

• Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards.
• Introduce consistent methodologies across teams (Agile/Scrum/Kanban, DevOps practices, release management).
• Ensure predictable, high-quality project delivery with strong KPIs and performance metrics.
• Drive continuous improvement, operational efficiency, and scalability.

3. Strategic Technology Leadership

• Drive the technical vision aligned with AI as a core strategic lever .
• Introduce modern architectures, tools, and engineering practices, ensuring AI readiness at both the infrastructure and process levels.
• Ensure scalability, performance, and security across delivery, with a forward-looking approach to emerging AI technologies .
• Support integration between the acquired company's technology stack and Index's processes, including evaluation of AI tools that drive efficiency and competitive advantage.

4. Cross-Company Collaboration

• Work closely with Index leadership, Sales, HR, Operations, and RevOps to align goals.
• Ensure a smooth integration into Index’s culture, delivery model, and operational standards.
• Serve as the bridge between business strategy and technology execution.

Your profile

• A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments .
• Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery.
• Commercially aware and able to support sales conversations by building trust—not selling.
• Strong operational mindset with experience implementing processes, KPIs, and delivery governance.
• Able to lead through integration and change in a newly acquired environment.
• Minimum 10 years of senior management experience in delivery and operational leadership roles.

Why us?

• We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company
• Possibility of working remotely
• We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.