IT Support Officer

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities

Network & Infrastructure Support

• Assist in monitoring firewalls , WiFi access points , LAN , and WAN connectivity.
• Help maintain 99.9% uptime on production floor networks under supervision.
• Support basic VLAN , subnetting , and VPN configurations.
• Report ISP link issues and assist in failover testing.

Systems Administration Support

• Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.
• Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.
• Assist in managing Active Directory users and permissions.

Security & Compliance Support

• Review basic firewall logs and report anomalies.
• Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

• Assist in troubleshooting ERP client issues on the production floor.
• Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

• Respond to basic IT tickets (printers, scanners, machine connectivity).
• Maintain IT asset inventory (switches, routers, access points, printers).

Requirements

• BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted)
• 0–1 year (internships or fresh graduates welcome)
• Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
• Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
• Basic hardware, software, and printer troubleshooting skills
• Basic understanding of ERP modules (inventory, production)
• Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)

• CompTIA IT Fundamentals (ITF+)
• Cisco CCNA (or currently studying)
• Linux Essentials