Research Manager, Global CPaaS

About the Role & Team IDC is seeking a Research Manager to lead and grow its global CPaaS (Communications Platform-as-a-Service) research and advisory practice. This individual will shape IDC's perspective on API-driven communications, customer engagement platforms, and their convergence with contact center and UC&C ecosystems. The role requires a strong understanding of network APIs, conversational messaging, developer requirements, and the emerging role of GenAI and agentic AI in transforming enterprise communications. The position involves data-driven market analysis, regular writing on industry developments, thought leadership on emerging trends, creation of...