Key Account Manager - DACH

About Ibexa

We're a team of 350+ people across Europe and beyond who share one slightly stubborn belief: marketers deserve better tools. So we build them. Ibexa is the Agentic Marketing Platform, where AI agents take care of the repetitive work and marketers stay in charge of the ideas, the brand and the calls that matter. Our products, Actito, Qualifio, Quable, Raptor and Cohesivo, each grew up as specialists in their own field. Today they work together as one platform, built by engineers, designers, consultants, product people and marketers who genuinely care about getting it right. We come from many countries and cultures, we speak plenty of languages (a few of them are code), and we're proud of our European roots: open, human and serious about trust. If you like big challenges, good company and a bit of fun along the way, you'll feel right at home.

About the Role

We are looking for a highly motivated and customer-centric Key Account Manager to manage and grow a portfolio of strategic clients for the DACH region. In this role, you will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.

You will work closely with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion.

Key Responsibilities

Strategic Account Management

• Act as the primary point of contact for a portfolio of strategic customers.
• Build trusted relationships with key stakeholders and align platform usage with business objectives.
• Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI.

Customer Retention & Growth

• Monitor account health, adoption, and customer satisfaction to proactively identify risks and opportunities.
• Lead contract renewals, negotiations, and commercial discussions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.

Cross-Functional Collaboration

• Coordinate with internal teams to ensure a seamless customer experience and successful product adoption.
• Advocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.
• Contribute to the continuous improvement of Account Management processes and best practices.

Enterprise Account Leadership

• Manage complex, multi-product, and international customer relationships.
• Develop a deep understanding of customers’ business challenges and act as a strategic advisor.
• Ensure alignment between headquarters, regional teams, and internal stakeholders.