Head of Recruitment Operations

About the Role

Hudson Manpower is looking for an experienced Head of Recruitment Operations to lead and strengthen our recruitment delivery function.

We manage a mix of ongoing white-collar recruitment and high-volume blue-collar recruitment campaigns. We are looking for someone who can bring structure, accountability, visibility and consistency to the entire recruitment operation.

This is not primarily an individual recruiter role . We are looking for an operations leader who knows how to manage recruiters, build processes, establish KPIs, create effective reporting systems and ensure client requirements are delivered consistently.

Key Responsibilities

• Take overall ownership of recruitment operations and delivery across all active client requirements.
• Manage and oversee both white-collar recruitment and high-volume blue-collar recruitment operations.
• Establish clear processes, SOPs, responsibilities and escalation mechanisms across the recruitment lifecycle.
• Allocate requirements and resources based on priorities, recruiter capacity and delivery timelines.
• Monitor recruitment pipelines from requirement intake through sourcing, submission, interview, selection, offer and joining.
• Establish recruiter and team-level KPIs and conduct structured performance reviews.
• Develop daily, weekly and monthly recruitment MIS and management dashboards.
• Track metrics including requirement aging, submissions, interviews, selections, offers, joinings, turnaround time and recruiter productivity.
• Identify bottlenecks and delivery risks early and take corrective action.
• Ensure effective use of ATS, candidate databases and other recruitment tools.
• Build accountability within the recruitment team and coach team members to improve performance.
• Oversee planning and execution of high-volume blue-collar recruitment campaigns through the designated Blue-Collar Recruitment Lead.
• Directly oversee the white-collar recruitment function and ensure consistent delivery of professional and technical requirements.
• Coordinate closely with Business Development to ensure smooth handover of new client requirements and realistic delivery commitments.
• Provide leadership with clear visibility into recruitment performance, risks, priorities and expected outcomes.
• Continuously improve recruitment processes, productivity and quality of delivery.