Customer Success Account Manager, Channel

The Channel Customer Success Account Manager Latam plays a key role in driving customer retention and growth within a channel assigned portfolio. This role combines relationship management, negotiation expertise, and a strong focus on execution to ensure predictable renewals, customer satisfaction, and value realization. You'll act as a trusted advisor to your customers, managing the CS and renewal lifecycle end-to-end from identifying risk and opportunity to executing successful win/win negotiations. You'll collaborate closely with Sales, Partners, and Sales Opps to strengthen partnerships, maximize revenue, and contribute to Docusign's Customer First strategy.

This position is...