URBN OMS Support Manager

URBN is seeking a Manager, OMS Support who will provide external-facing support for URBN's multi-brand global direct-to-consumer order management. This role owns end-to-end case resolution including troubleshooting inventory availability, order sourcing, and full order lifecycle from cart to delivery while also driving the team's evolution toward agentic and automated support. The Manager will maintain a clear, data-informed view of support trends to guide priorities, training, and escalation, and will build a high-performing, well-coached team. This role partners closely with engineering, operations, and business stakeholders and requires exceptional communication and a customer-centric mindset.