Guest Experience Lead (Upsell & Street Sales Focused)

ROLE SUMMARY

Managing and leading the Upsell and Street Team operations to drive guest engagement, ticket conversion, and commercial performance. The role combines frontline leadership, operational oversight, training delivery, and performance management to ensure consistent achievement of sales targets, guest satisfaction standards, and operational excellence.

The Team Leader will take a hands-on approach by actively participating in daily operations, coaching team members, implementing incentive programs, and identifying opportunities to maximize revenue, conversion, RPC, and NPS performance.

KEY ACCOUNTABILITIES

• Lead the Upsell and Street Team to achieve sales, conversion,...